Refund and Returns Policy

Effective Date: 05/01/2025

At Frostgearnie Watches, we are committed to providing premium-quality timepieces and exceptional customer service. Your satisfaction is our top priority. This Refund and Returns Policy outlines your rights and our procedures for returns and refunds, ensuring a transparent and hassle-free experience. By purchasing from our website or retail location, you agree to the terms outlined below.

1. General Conditions for Returns and Refunds

We accept returns and process refunds under the following conditions:

  • The item must be returned within 30 days of the delivery date.

  • The product must be in its original condition, unused, and include all original packaging, tags, accessories, and manuals.

  • A valid proof of purchase, such as the order confirmation email or receipt, must accompany the returned item.

  • Only purchases made directly from our official website (frostgearnie.com) or authorized retail locations are eligible for returns and refunds.

  • Items marked as “Final Sale” or “Clearance” are not eligible for returns or refunds unless the item arrives defective or damaged.

2. Items Eligible for Return

The following conditions apply for eligible returns:

  • Defective Items: If the product is faulty or malfunctioning upon receipt, it may be returned for a full refund or exchange.

  • Incorrect Orders: If you receive the wrong product, we will accept a return or exchange and cover the return shipping costs.

  • Change of Mind: If you change your mind, you may return the item; however, you will be responsible for return shipping fees. The product must meet the criteria outlined in Section 1.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Products that have been used, worn, or altered in any way.

  • Products with removed tags or damaged packaging.

  • Custom or personalized watches.

  • Gift cards and promotional items received as part of a special offer.

4. Refund Process

We strive to process refunds as quickly as possible. The refund procedure is as follows:

  1. Submit a return request via email at info@frostgearnie.com or call our hotline at (215) 412-0457. Include your order number, reason for the return, and supporting photos if applicable.

  2. Ship the item back to our address:
    Frostgearnie Watches
    141 Gentry Dr, Perkasie, Pennsylvania

  3. Once the return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days after the item is received.

  4. If approved, the refund will be issued to your original payment method within 7-10 business days. Please note that bank processing times may vary.

5. Exchanges

If you wish to exchange an item:

  • Contact us via email or hotline to initiate the exchange process.

  • Exchanges are subject to product availability.

  • If the replacement item is of higher value, you will be required to pay the price difference.

  • Shipping costs for exchanges may apply unless the exchange is due to a defective or incorrect product.

6. Damaged or Defective Items

We take quality control seriously, but if you receive a damaged or defective item, please follow these steps:

  1. Notify us within 48 hours of receiving the item by emailing info@frostgearnie.com with a detailed description of the issue and photographs of the damage or defect.

  2. Upon approval, we will provide you with a prepaid shipping label to return the item.

  3. You may choose between a full refund, replacement, or store credit.

7. Return Shipping Costs

  • Frostgearnie Watches will cover return shipping costs for defective, damaged, or incorrect items.

  • For change-of-mind returns or exchanges, the customer is responsible for return shipping fees.

  • We recommend using a trackable shipping method to ensure your return is safely received. Frostgearnie Watches is not responsible for lost or undelivered return shipments.

8. Warranty Information

All Frostgearnie Watches come with a one-year limited warranty against manufacturing defects. This warranty does not cover damage caused by:

  • Wear and tear

  • Water damage (unless specified as water-resistant)

  • Misuse, neglect, or unauthorized repairs For more information about our warranty, please visit frostgearnie.com/warranty.

9. Contact Information

If you have questions about this Refund and Returns Policy, please don’t hesitate to reach out:

We are here to assist you and ensure a smooth and satisfactory experience.