Sales Policy 

Effective Date: 05/01/2025

Welcome to Frostgearnie Watches, where luxury meets precision. We are committed to providing our customers with exceptional timepieces that combine style, craftsmanship, and reliability. This Sales Policy outlines the terms and conditions under which we sell our products, ensuring that every purchase is clear, fair, and secure for our valued customers. By placing an order with us, you agree to comply with the terms outlined below. Please read this policy carefully before making any purchases.

1. General Information

At Frostgearnie Watches, we strive to provide a seamless shopping experience through our official website, frostgearnie.com. Whether you are purchasing for yourself or as a gift, our goal is to ensure your satisfaction from start to finish.

2. Product Availability

All products displayed on our website are subject to availability. While we make every effort to ensure the accuracy of product listings, there may be occasional discrepancies. We reserve the right to update product details, pricing, and availability at any time without prior notice.

  • Stock Availability: Some models or editions may be limited in stock. We recommend checking the availability status before completing your purchase.
  • Discontinued Models: If a product has been discontinued, we will make every effort to notify customers as soon as possible. In such cases, we may offer alternatives or process a refund.

3. Pricing & Payments

Our pricing is transparent and clearly stated on the website. The price you see at checkout is the price you pay. However, please note the following:

  • Currency: All prices are listed in USD unless otherwise specified.
  • Taxes: Sales tax is applied based on your shipping address and applicable state or local laws. The tax will be calculated at checkout.
  • Payment Methods: We accept a variety of secure payment options, including but not limited to:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay
    • Bank Transfers (in certain cases)

Payments are processed securely, and all sensitive information is protected using industry-standard encryption.

4. Order Processing & Shipping

Once you place an order on frostgearnie.com, our team will begin processing your order as quickly as possible. We aim to dispatch your order within 1-2 business days, but processing times may vary depending on product availability, shipping method, and location.

  • Order Confirmation: You will receive an email confirmation after placing your order, which includes a summary of your items and shipping details.
  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express shipping, to meet your needs. Shipping fees are calculated based on your location and selected shipping method.
    • Standard Shipping: Typically takes 5-7 business days.
    • Expedited Shipping: 2-3 business days, depending on your location.
    • Express Shipping: 1 business day (available in certain locations).
  • International Shipping: Frostgearnie Watches ships worldwide. International shipping rates and customs fees may apply, which are the responsibility of the customer. Please be aware that customs clearance processes in some countries may cause delays.

5. Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Frostgearnie Watch, you may return or exchange the item within 30 days from the date of purchase, subject to the following terms:

  • Return Conditions:

    • The product must be unused, unworn, and in its original packaging.
    • The watch must be in resalable condition with no damage or signs of wear.
    • Returns must be accompanied by the original receipt or proof of purchase.

  • How to Return or Exchange:

    • Please contact our customer service team at info@frostgearnie.com or call (215) 412-0457 to initiate the return or exchange process.
    • You will receive a Return Authorization Number (RAN) and detailed instructions on how to return the product.

  • Refund Process:

    • Once the returned product is received and inspected, we will issue a refund to the original payment method.
    • Refunds may take up to 7 business days to process, depending on your bank or payment provider.

  • Exchanges: If you wish to exchange a product, please follow the return process and place a new order for the desired item.

6. Warranty & Repairs

Each Frostgearnie Watch comes with a warranty that covers manufacturing defects for a period of 2 years from the date of purchase. This warranty is valid only for the original purchaser and is not transferable. The warranty covers the following:

  • Defects in Materials or Workmanship: If your watch experiences any defects within the warranty period, we will repair or replace the watch at no charge.
  • Exclusions: The warranty does not cover damage caused by misuse, accidents, water damage (unless the watch is water-resistant), or unauthorized repairs.

If you need a repair or servicing, please contact our customer service team for instructions on how to send the watch back to us. We will work to return your watch in perfect condition as quickly as possible.

7. Customer Service

At Frostgearnie Watches, we are committed to providing top-notch customer service. If you have any questions, concerns, or issues with your order, our customer support team is here to assist you.

  • Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM EST.
  • Phone: (215) 412-0457
  • Email: info@frostgearnie.com

We strive to respond to all inquiries within 24-48 hours on business days.

8. Privacy & Data Protection

Your privacy is important to us. We are committed to protecting your personal information and will only use it in accordance with our Privacy Policy. For detailed information on how we handle your data, please refer to our Privacy Policy.

9. Intellectual Property

All content on the Frostgearnie Watches website, including logos, images, and product descriptions, is protected by intellectual property laws. You may not use, copy, or distribute any content from our site without permission.

10. Limitation of Liability

Frostgearnie Watches will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages. Our liability is limited to the total amount paid for the product in question.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

12. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict of law principles. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania.