Shipping Policy – Frost Gear Nie

Effective Date: 05/01/2025
Contact Information:
Phone: (215) 412-0457
Email: info@frostgearnie.com
Address: 141 Gentry Dr, Perkasie, Pennsylvania
Website: frostgearnie.com

At Frost Gear Nie, we are committed to providing our customers with the best possible shopping experience. To ensure a smooth and reliable process, we have outlined our shipping policies below. These policies are designed to provide transparency regarding shipping timelines, costs, and procedures. Please read through the details before placing your order.

1. Shipping Methods

We offer a variety of shipping methods to suit your needs, depending on your location and preferences:

  • Standard Shipping: Our standard shipping service is available for all domestic and international orders. Delivery times typically range from 5 to 7 business days for U.S. orders and 10 to 14 business days for international orders.

  • Expedited Shipping: If you need your order delivered sooner, we offer expedited shipping options. Expedited shipping ensures delivery within 2-3 business days for U.S. orders. For international orders, expedited shipping typically takes 5-7 business days.

  • Overnight Shipping: For urgent orders, we offer overnight shipping to most U.S. locations. This service guarantees next-day delivery for orders placed before 2 PM EST on weekdays.

  • Free Shipping: We offer free standard shipping for all domestic orders over $100. For international orders, free shipping is available for orders over $200.

2. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and delivery address. We strive to provide competitive rates for both domestic and international shipping. Here’s an overview of our typical shipping fees:

  • Domestic Shipping:

    • Standard Shipping: $5.99
    • Expedited Shipping: $15.99
    • Overnight Shipping: $30.00

  • International Shipping:

    • Standard Shipping: $19.99
    • Expedited Shipping: $45.00

Note: Shipping fees may vary based on the size, weight of your order, and the destination. Any additional customs or duties fees required by the destination country are the responsibility of the customer.

3. Order Processing Time

Orders placed on weekdays (Monday to Friday) before 2 PM EST will typically be processed the same day. Orders placed after this time will be processed on the next business day. Please note that orders placed on weekends or holidays will be processed on the next business day.

  • Processing Time: 1-2 business days
  • Weekend/Holiday Orders: Orders placed on weekends or public holidays will be processed the following business day.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment directly from the shipping carrier’s website.

5. International Shipping

We proudly offer international shipping to many countries. Please note that international shipments may take longer to process and deliver due to customs procedures. International customers should also be aware of any additional import taxes, duties, or fees that may apply once the package reaches the destination country. These fees are not included in the shipping charges and are the responsibility of the customer.

  • International shipping is available for most countries, but please check at checkout to confirm availability in your location.

  • Customers are responsible for ensuring that they provide accurate shipping information. Any errors in the shipping address could delay delivery or result in additional charges.

6. Lost or Damaged Shipments

If your shipment is lost or damaged in transit, please contact us immediately at info@frostgearnie.com or call our customer service line at (215) 412-0457. We will initiate an investigation with the shipping carrier and work to resolve the issue as quickly as possible. In the case of damaged goods, we may require photos for a damage claim.

7. Returns and Exchanges

For more details on our returns and exchanges policy, please visit our Returns Policy page on the website. We strive to ensure that you are completely satisfied with your purchase and offer a hassle-free return process for eligible products.

8. Customer Service

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team. We are here to help you and ensure that your shopping experience with Frost Gear Nie is seamless and enjoyable.

We value your business and aim to provide you with the best possible shipping experience. Thank you for shopping with Frost Gear Nie!